Seli collects only what it needs to run a safe marketplace - and gives you clear controls over it.
What we collect and why
| Data | Why |
|---|---|
| Account details (name, phone, email) | To identify you and run your account |
| Delivery location | To match Pilots and show tracking |
| Identity documents (sellers & pilots) | Legal ID verification and to deter fraud |
| Order and payment records | To run escrow, receipts and payouts |
| Device and usage data | To keep the app secure and improve it |
| Photos you upload (incl. to Shemi) | To publish your listings |
Your controls
- Notification preferences - in Settings.
- Marketing opt-out - one tap in any marketing email or in Settings.
- Location sharing - on/off per use in your device settings.
- Data access & deletion requests - see below.
Your rights (NGDPR/NDPA and GDPR where applicable)
- Access a copy of your data.
- Correct inaccurate personal data.
- Erase your data (subject to legal holds).
- Restrict or object to processing, where it applies.
- Portability - take your data to another service.
How to exercise your rights
In-app
Account → Settings → Data & privacy → 'Download my data' or 'Erase my data'.By email
Write to privacy@seli.com.ng with the request and your account contact.Response time
We respond within 30 days; urgent erasure requests are prioritised.
How long we keep data
Account data is kept while your account is active. Payment records are retained for the periods required by Nigerian financial law. Deletion removes your personal data from active systems within a few days; backups purge within 90 days.
Full policy
Our complete Privacy Policy explains processing, sharing and retention in detail.