Most sign-in problems are quick to fix. Work through these in order.
The OTP code isn't arriving
- Wait 60 seconds and request again - codes refresh and older codes expire.
- Check you're SMS-capable and have reception (a code can take a minute).
- For email codes, check spam and promotions folders.
- Make sure you typed the correct phone number or email format (+234…).
The code is 'incorrect'
Codes expire after a short window and are single-use. Request a fresh code, enter it promptly, and confirm there's no leading zero or space.
Too many failed attempts - account locked
Wait it out
Temporary lockouts usually clear within 15–30 minutes.Reset the password
An old or mistyped password is often the cause - use Reset Password.Verify your identity
If lockouts persist, support will verify you by ID before restoring access.
Signed in on the wrong device or 'no session'
If the app says your session expired, just sign in again - your data is safe. Sessions revoke automatically after long inactivity or a password change.
Number or email no longer accessible
If you can't reach your registered phone/email, start the reset flow and choose 'I can't access this'. You'll be asked to verify your identity with a government-issued ID.
Use support chat or email security@seli.com.ng and include your account email/phone plus a clear description.