Two-factor authentication (2FA) adds a second check beyond your password, protecting your account even if your password leaks.
What Seli does automatically
- One-time codes on sign-in from a new or unrecognised device.
- Identity checks for sellers and pilots at onboarding.
- Risk checks on high-value or unusual orders.
What you can add (2FA methods)
| Method | How it works | Best for |
|---|---|---|
| SMS OTP | A code texted to your phone at sign-in | Most users |
| Authenticator app | A rotating code (TOTP) from Google Authenticator or similar | Users who want offline 2FA |
| Recovery codes | 10 one-time codes you store safely; each works once | Account recovery |
Setting up an authenticator app
Go to Settings
Account → Settings → Security.Tap 'Set up authenticator'
Scan the QR code with your authenticator app.Save recovery codes
Copy the 10 codes somewhere safe (password manager or printed copy).Confirm
Enter the current code from your app to finish.
Security habits that work
- Never share your password or codes with anyone - support included.
- Review sign-in history in Settings for devices you don't recognise.
- Turn off SMS forwarding and remote features on your phone.
Lost your phone or 2FA app?
Recovery codes are the fastest way back in. Lost those too? Contact support - we'll verify your identity before granting access.
Beware 'Seli support' phishing
Seli never asks for your password, codes, or a payment 'for verification'. Anyone who does is a scammer - report them.