Buyers rate each completed delivery on a 5-star scale, and the average of your recent ratings determines your Pilot status.
How your rating is calculated
Your rating is a rolling average of your most recent deliveries (usually the last 100 or so). New Pilots need a few deliveries before a rating appears.
Rating levels
| Level | Average rating | Benefits |
|---|---|---|
| New Pilot | No rating yet | Standard job offers |
| Active | 4.0 – 4.4 | Standard offers, weekly fee-free payout windows |
| Preferred | 4.5+ | Priority on good jobs, early access to offers, higher fare jobs |
| At risk | Below 4.0 | Fewer offers while we help you improve |
Keeping your rating healthy
- Be punctual at pickup and drop-off.
- Communicate - message buyers when you're on the way.
- Handle items with care; record proof on every job.
- Politely resolve issues and use the in-app support flow rather than arguing on the road.
Rating recovery
Ratings recover as you complete more successful deliveries - recent good jobs gradually replace older poor ones. If a buyer leaves an unfair rating after an issue, request a review within the app and we'll check the delivery records.
Your rating is personal
Ratings belong to your piloting profile, not your Seli account. A separate buyer or seller rating may exist for the same account.