Starting and Completing a Delivery

Every delivery follows the same safe, verifiable flow. Following it end to end protects you, the buyer and the seller.

At pickup

1. Get yourself ready
   Set your status to 'Arrived at pickup' when you reach the seller's location.

2. Check the item
   Confirm the item matches the order: name, quantity and condition. If anything is clearly wrong, contact the seller or reject the pickup in the app.

3. Confirm pickup
   Tap 'Confirm pickup'. You may be asked to record a short video of the item - this is your proof of what you collected.

On the road

• Keep the item secure and protected in your bag.
• Keep live location on so the buyer and Seli can track you.
• Message the buyer when you're about 10 minutes away.

At drop-off

1. Arrive
   Set 'Arrived at destination' when you reach the drop-off point.

2. Get the delivery code
   Ask the buyer for the 4-digit delivery code from their order. Enter it in the app to confirm receipt. If the buyer can't find it, you can confirm via the buyer's ID or a 'confirm without code' flow after verifying their identity.

3. Hand over the item
   Give the item only after the code is confirmed.

4. Record proof
   Take a photo of the handover (the delivered item at the doorstep) - this stays on the order.

5. Complete
   Tap 'Complete delivery'. Your fare is marked earned and the buyer can now confirm the order.

When something goes wrong

If the buyer isn't available, keep trying their phone and Seli messaging for the allocated waiting time, then follow the in-app option to return the item. Never leave the order unattended - record it in the app so you're covered.