Reporting a User or Listing

Seli is a community marketplace. If you see something wrong, one report keeps the platform safer for everyone.

What you can report

• A listing showing a prohibited or misdescribed item.
• A seller who behaves badly, spams, or misrepresents products.
• A buyer who abandons orders or harasses you.
• A Pilot violation - unsafe riding, rude behaviour.
• A verified account that is impersonating you.
• Scams, phishing, or off-platform payment requests.

How to report

1. Open the listing or profile
   Go to the relevant product, store, or user.

2. Tap the three-dot menu
   Choose 'Report'.

3. Pick a reason
   Select the closest category and add details.

4. Add evidence
   Screenshots are extremely helpful.

5. Submit
   Reports are anonymous to the person reported.

What happens after a report

1. Our Trust & Safety team reviews the report (usually within 24–48 hours).
2. We may review the user's other listings, chat logs and order history.
3. Actions range from a warning to listing/temporary removal or permanent suspension.
4. You'll get an outcome notice where the report allows it.

False reporting

Deliberately false reports harm real users. Repeat false reporting may result in restrictions on your own account.

Emergency or safety-critical reports

If something is unsafe, call local emergency services first, then report in-app and email safety@seli.com.ng with your report ID.